Stop running 12 dashboards. Run the brand on a connected system.
Shopify, Klaviyo, the 3PL, the helpdesk, the ad platforms, the returns portal — your team is paying tabs taxes every day. We design a connected operations system that ties orders, inventory, customer experience and growth data into one place — so you ship faster, churn less and grow with fewer humans in the loop.
Order Shipped — #58341
Tracking pushed · CX notified
Inventory Low — SKU-RT42
Reorder draft created · vendor pinged
Return Initiated
Auto-RMA · refund holding for QC
Subscription Renewed
$74 · LTV updated to $612
Repeat purchase rate
Time on CX tickets
Pick → ship SLA
Live inventory accuracy
Sound familiar?
Where DTC brands lose hours, margin and customers.
Inventory truth is 3 places at once
Shopify says one number, the 3PL says another, the wholesale platform says a third. Oversells and stockouts both hurt.
CX is drowning in copy-paste
Helpdesk agents bounce between Shopify, the 3PL portal and the returns tool to answer 'where is my order?' — for the 100th time today.
Returns and refunds leak margin
RMAs are manually processed, restocking is uncertain, and refund timing is unpredictable for the customer.
Marketing spend isn't tied to LTV
Ad platforms optimize on attributed last-click revenue. You can't see which campaigns build customers vs. burn cash.
Wholesale orders break the system
B2B orders land in email, get re-keyed into Shopify, and screw up the D2C inventory flow.
Promo and bundle logic is fragile
Every campaign requires a workaround in a different tool, and Black Friday becomes a fire drill across 5 platforms.
Built for modern e-commerce
Sits on Shopify, BigCommerce, Klaviyo, Gorgias, ShipBob, ShipHero — connects orders, inventory, CX and growth.
Order & inventory single source of truth
Real-time inventory across D2C, wholesale, retail and 3PL. Orders flow with the right rules — preorders, splits, holds — and CX always sees the truth.
1-screen helpdesk
Agents see order, shipment, returns, payment and history in one screen — instead of switching tabs.
Self-serve RMA
Customers initiate returns, choose store credit, and refunds clear automatically once items pass QC at the 3PL.
LTV-aware growth dashboards
Cohort LTV, channel ROAS, repeat rate, AOV by segment and inventory-aware ad pacing — so growth and ops finally use the same numbers.
by cohort
live
Built for peak season.
No Black Friday surprises. We rehearse before we ship.
Audit the stack
We map every tool you use, every place data lives, every manual handoff your team does daily.
Wire the spine
Inventory, orders, CX and growth data tied into one operations layer.
Dry-run peak
Simulate peak-season load and edge cases before customers hit it.
Roll out & monitor
Phased rollout with monitoring. We're on standby for the first peak event.
Trusted by DTC brand teams
"Inventory used to be wrong in three places. CX was apologizing every day. After GTS wired the system, oversells dropped to zero and CX volume fell 40% in the first 60 days."
Ashley Brooks
COO, Northcoast Apparel
"We were spending on ads blind. Now we pace spend against live inventory and cohort LTV — our blended ROAS jumped 1.6× without changing creative."
Ravi Pillai
Founder, Hearth & Hide
"Black Friday used to be a fire drill across five tools. This year we shipped 4× volume with the same team and went home on time."
Jordan Kemp
Director of Ops, Bay Goods Co.
Got questions?
01 Do you replace Shopify?
02 Can you integrate our 3PL?
03 What about B2B / wholesale orders?
04 Can you handle subscriptions / replenishment?
05 How long to go live?
06 What does it cost?
Let's build your e-commerce operations system
Tell us about your brand, channels and where ops or CX is breaking. We'll show you what a connected operations layer looks like for your stack.
Free 30-min strategy call with an engineer
Custom workflow audit for your team
No commitment — just expert advice
